Cancellation Policy

1. Cancellation Timeframe

• Orders can be canceled up to 36 hours before the scheduled delivery time. To initiate a cancellation, please contact us via email at care@ezokshoes.com or call us at +91-9310994491 / +91-9310993465.

2. Non-Cancellable Orders

• Orders placed within 36 hours of the delivery time are non-cancellable and non-refundable.

3. Cancellation Process

• To cancel your order, provide your order number and contact information in your email or phone call. Our support team will process your request and confirm the cancellation.

4. Refund Process

• Upon successful cancellation, the refunded amount will be credited to your bank account within 10-15 working days.

5. Cancellation Charges

• Cancellation charges may apply on a case-by-case basis, depending on the order specifics and the timing of the cancellation.

For any support or inquiries, please contact us at +91-9310994491 / +91-9310993465 or email us at care@ezokshoes.com.