Last updated: 23-06-2022
Order Processing
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Orders are processed and dispatched within 2–3 business days, excluding Sundays and public holidays.
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Once your order is confirmed, you will receive an email/SMS notification with order details.
Shipping & Delivery
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Shipping is FREE for all orders across India.
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We deliver only within India through our trusted partner Shipway.
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Estimated delivery time after dispatch:
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Metro Cities: 2–4 business days
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Other Cities & Towns: 4–7 business days
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Remote / Outlying Areas: up to 10 business days
Note: Delivery timelines are estimates. Delays may occur due to weather conditions, festivals, courier service disruptions, or other unforeseen circumstances.
Order Tracking
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Once your order is dispatched, you will receive a Shipway tracking link via email/SMS.
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You can also track your order directly through our website’s Track Your Order page using your order details.
Lost, Delayed, or Damaged Orders
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If your order is delayed, lost, or arrives damaged, don't hesitate to get in touch with us within 48 hours of delivery at the details below.
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Please keep all packaging and product(s) intact, and share photos if applicable.
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We will work with Shipway to resolve the issue quickly and arrange a replacement or refund.
Returns & Exchanges
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Both outbound shipping (sending your order) and return shipping are free.
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For return or exchange requests, please refer to our Returns & Exchange Policy for step-by-step instructions.
Contact Us
For shipping-related queries, please reach out to us at:
📧 admin@ezokshoes.com
📞 +91 9310993465 (Mon–Sat, 9 AM – 6 PM IST)
